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How is CRS prepared to deliver on its Support and Service mission?

  • Highly trained and experienced staff:
  • Specialty trained in advanced networking.
  • Micros Certified Installation technicians
  • Unify Certified Installation technicians
  • Maitre'd Certified Installation technicians

Structured and monitored service and support dispatch/control system:

  • All calls are logged and tracked in state of the art software.
  • Calls logged for support and service are monitored by management.
  • Priority One On-Site Calls are responded to in 4 hours or less. Highest standard in the industry.
  • Priority One Help-Desk Calls are responded to in 30 minutes or less.
  • Embedded diagnostic software available for pro-active problem identification for your POS system. Allows for rapid problem resolution and/or prevention.
  • The heart of our business is serving you!

CRS Support Pyramid

C-Competent R-Responsive S-Service

CRS is committed to providing our customers the best resources to help ensure the long service and dependability of your investment with us, be it a single station cash register or large, multi-terminal POS System! Recognizing that outside agencies impact your business and its operation is another driving force to use professional support and service from CRS!

Here are some features that come from using Support and Maintenance Agreements:

- Free Phone Support 24/7
- Free Loaner Equipment
- Reduced Rate ON-site After Hours Calls
- Budgeted Maintenance and Support expense
- Capped costs benefit
- Preventive Maintenance Inspections
- Upgrades
- Priority service

Source: Hospitality Technology Research Report: PCI: Roadmap to Real-World Security
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PCI Self-Assessment Questionnaire 

The effective date of the new PCI DSS v1.2 standard is October 1, 2008, and the sunset date of the PCI DSS v1.1 is December 31, 2008. Read More